Settings

Configure your hotel platform settings

Property Info

Select the PMS system your property uses
Sound played when new notifications arrive
Silent Hours
During silent hours, the AI will still answer FAQs but service requests will receive this message instead of creating staff tasks.
Staff Silent Hours
Sent to staff members who text the hotel line during these hours. If disabled, staff receive no after-hours auto-reply.

AI Configuration

Everything the assistant needs: whether it answers at all, who it is, and what it knows about your property.

Assistant
AI Auto-Responses
Enable or disable AI responses for all guest conversations hotel-wide
AI Assistant Identity
The name your AI assistant uses
How your AI communicates
Knowledge base

Answer specific questions about your property. The system will guide you through relevant follow-up questions based on your answers.

Loading knowledge base...

Pending KB Suggestions

Staff-submitted answers from guest conversations. Approve to add to the AI's knowledge base.

No pending suggestions.

Custom Questions & Answers

Add custom questions not covered by standard topics

Guest Journey

The automated messages sent at each stage of a stay, and the post-departure survey

Guest Journey Timeline

Configure automated messages throughout the guest lifecycle

Loading journey configuration...

Post-Departure Survey

Configure how guests rate their stay and where to direct positive reviews

Guests who rate 9-10 will be sent this link
e.g., TripAdvisor, Google, Yelp
Response Templates

Customize the messages sent to guests after they respond to the post-departure survey.

Insert:
Insert:
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Team Management

Manage your hotel staff and permissions

Active Team Members
Name Email Role Department SMS Actions
SMS Staff
Staff who receive task notifications via SMS only
Name Phone Role Department SMS Actions
Pending Invitations
Email Role Invited By Sent Expires Actions
Hotel Branding

Customize your guest portal with your hotel's logo and hero image

Your branding will appear on all guest-facing upsell pages
Hotel Logo

No logo uploaded

Drag & drop your logo here or click to browse

Recommended: 300x150px transparent PNG (Max 5MB)
Hero Image

No hero image uploaded

Drag & drop your hero image here or click to browse

Recommended: 1920x600px JPEG/WebP (Max 5MB)
Brand Colors
Used for buttons and links
Page background color
Used for secondary text
Preview Guest Portal